1. Who we are
This Privacy Notice explains how Alan Brooks, a sole trader trading as Ajay Builders, collects and uses your personal information.
Business name: Ajay Builders
Proprietor: Alan Brooks
Website:
Email: [email protected]
Telephone: 07803 032387
For the purposes of UK data protection law, Alan Brooks trading as Ajay Builders is the controller of the personal information described in this Privacy Notice.
2. Information we collect
Depending on how you use our website or contact us, we may collect:
- your name;
- telephone number;
- email address;
- postal address, property address or postcode where relevant;
- details about the work or services you require;
- information you provide when requesting a quote or making an enquiry;
- correspondence between you and us;
- technical information relating to your use of our website; and
- any other information you choose to provide to us.
3. How we use your information
We may use your personal information to:
- respond to enquiries;
- provide quotations or information about our services;
- arrange appointments, surveys, visits or consultations;
- communicate with customers and prospective customers;
- take steps at your request before entering into a contract;
- provide services requested from us;
- administer our relationship with customers;
- maintain appropriate business and financial records;
- operate and secure our website;
- prevent fraud, misuse and security incidents; and
- comply with our legal obligations.
4. Our lawful bases
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include responding to communications, operating our business, maintaining appropriate records and protecting our website and business from misuse.
Legal obligation — where we need to process information to comply with a legal obligation.
Consent — where we have specifically asked you to consent to a particular use of your information.
5. Who we share information with
We do not sell your personal information.
Where reasonably necessary, information may be shared with organisations that help us operate our business, such as:
- website and hosting providers;
- IT and email service providers;
- professional advisers such as accountants or legal advisers;
- contractors and service providers working on our behalf; and
- regulators, law-enforcement bodies or other authorities where required by law.
We only disclose information where there is an appropriate reason for doing so.
6. International transfers
Some of the service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer is made in accordance with applicable data protection law.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and business requirements.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business records, and meet any legal, accounting, tax, insurance or reporting requirements.
How long we retain information will depend on the nature of the information and our reasons for holding it. We periodically review the personal information we hold and delete or anonymise information when it is no longer required.
8. Cookies and website information
Our website may use cookies and similar technologies.
For more information about the technologies used on this website and the choices available to you, please see our Cookie Policy on
9. Your data protection rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights concerning your personal information.
These can include rights to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- request transfer of certain information in a portable format; and
- withdraw consent where processing is based on consent.
Not all rights apply in every circumstance.
To exercise a data protection right, contact us using the details at the beginning of this notice.
10. Your right to object
Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.
You also have the right to object at any time to the use of your personal information for direct marketing.
Please contact us using the details above if you wish to object.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
12. Changes to this notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be made available through the website and the date at the top of this notice will show when it was last updated.
13. SMS marketing
If you choose to receive marketing by SMS, we may use your mobile telephone number to send you occasional information about our services, offers and promotions.
Where we rely on your consent, you can withdraw your consent at any time by [REPLYING STOP / CONTACTING US AT EMAIL ADDRESS / OTHER OPT-OUT METHOD].
Choosing not to receive marketing messages will not affect your ability to make an enquiry or use our services.
Withdrawing consent to marketing does not prevent us from contacting you where necessary about an enquiry, quotation, appointment or service you have requested.
We may retain appropriate records of your marketing preferences, including where you have opted out, so that we can continue to respect your wishes.
You have the right to object to direct marketing at any time.